Analytics & the Audit Log
Both live under Admin → Insights. Analytics tells you what your comp plans are costing and whether they are working. The audit log tells you who changed what, and when.
Analytics
Filter by team, plan and date range. The default view covers the last three months.
Headline numbers
| Card | What it tells you |
|---|---|
| Total Revenue | Credited revenue across the filtered set. |
| Total Commissions | What that revenue cost you in commission. |
| Cost of Sales | Commissions ÷ revenue, as a percentage. The single most useful number here. |
| Avg Attainment | Mean attainment across active reps. |
| Active Reps | How many people the figures cover. |
| Avg Payout | Mean payout per rep. |
On Unit plans you also get Total Units and Cost per Unit — the equivalent efficiency measure when there is no revenue denominator. Ratio plans are counted as revenue for cost-of-sales purposes.
Cost of sales
This is the number to watch. It answers "what fraction of revenue are we paying out?" and it is where plan design shows up as money.
A cost of sales climbing while attainment stays flat usually means accelerators are firing more than intended — worth modelling in the Simulator before the next plan cycle. Falling cost of sales alongside falling attainment is the opposite problem: the plan may no longer be motivating anyone.
Trends
- Revenue vs Commissions — the two plotted together over time, so divergence is visible.
- Cost of Sales Trend — the ratio month by month.
Distribution
- Team Comparison — revenue, commission and cost of sales per team, to find the outlier.
- Attainment Distribution — how many reps fall in each attainment band.
The distribution is the plan-health check. A healthy plan usually clusters around target with a tail either side. Everyone bunched below 100% suggests quotas are set too high; a large mass far above it suggests they are too low and you are paying accelerators as though they were base rate.
Reps
Top Performers and Bottom Performers show the five highest and lowest by attainment, and the Rep Performance table lists everyone in range with their revenue, attainment and commission.
Use the bottom list carefully — a rep on a ramp or a prorated period will appear low because their period was genuinely partial, not because they underperformed. Check their statement's quota derivation before drawing conclusions.
The audit log
Off by default. It is enabled in Admin → Settings → Features, and only a super admin can change that toggle — so the record of admin actions cannot be switched off from inside the organization.
Once on, it records every administrative action with before/after snapshots.
What is recorded
| Action | Entities |
|---|---|
| Created, Updated, Deleted | Comp Plan, Payout, User, Team, Activity, Adjustment, Dispute, Team Title, Ramp Step, Commission Tier, Organization |
Each entry stores who acted, what they acted on, when, and the values before and after.
Filtering
Narrow by entity type, actor, and a date range. Open any entry to see the full before/after difference rather than just a summary.
What it is for
| Question | How to answer it |
|---|---|
| "Who changed this rep's quota, and when?" | Filter to User and their name. |
| "Who published March, and when?" | Filter to Payout over that date range. |
| "Who approved this adjustment?" | Filter to Adjustment — the reviewing admin and comment are recorded. |
| "When did this plan's tiers change?" | Filter to Comp Plan and Commission Tier. |
Some actions are recorded whether or not they are administrative — a rep acknowledging their own statement is logged as a payout event, so the attestation trail is complete.
Impersonation
When a platform operator acts on your organization, the audit entry attributes the action to the real operator, not the tenant user they are viewing as. An impersonated session never launders an action into an org user's name.
Related history
The audit log answers who changed it. Two neighbouring surfaces answer different questions:
- Scheduled Changes & History — what the configuration was on a given date, and what we knew on a given date.
- A payout's plan snapshot — the exact rules that produced a specific published payout.
Between the three, any historical payout can be fully reconstructed and explained.
Frequently asked questions
Q: Analytics and my payouts page disagree. Analytics aggregates across the filtered range and includes only what the filters cover. Check the team, plan and date filters first — particularly the default three-month window.
Q: Why is a rep missing from analytics? They had no active position or no payout in the range, so there is nothing to aggregate.
Q: Can I export analytics? Not from this screen. Use the full data export under Settings → Data for the underlying figures, or the payroll and statement exports on the payouts page.
Q: We enabled the audit log today. Will it show last month? No. It records from the moment it is enabled. If you need the history, enable it early rather than when you first need it.
Q: Does the audit log record rep activity? It records actions against auditable entities, including a rep's statement acknowledgement and any dispute they file. It is not a general user-activity tracker.
Q: Our cost of sales jumped but revenue didn't. Usually accelerators, a kicker threshold being crossed by more people than expected, or corrections from a prior period landing in this one. Corrections post forward, so a large one shows up in the month it was posted, not the month it corrects.